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[upbeat music]
LONI MONROE: Welcome to "Metro Focus."
In this episode, we're hanging out in Northern Virginia exploring some popular destinations
that you'll be sure to add to your must-see list.
We are in New Carrollton, Maryland, visiting one of Metro's office buildings, known as
the Carmen E. Turner Maintenance and Training Facility, home of operations, maintenance,
and the training that goes on here at Metro.
We'll check out a family-owned burger restaurant that isn't your average fast food place.
And if you want the burger without all the guilt, we'll take you to the largest adult
sports league in Northern Virginia.
We're visiting one of the coolest workspaces around, which is the home of an extremely
successful advertising agency.
Plus, you'll meet one of our employees who helps to make sure we get where we need to
go safely, and is a true Metro success story that started behind the wheel of a Metro bus.
So sit back, get comfortable, and enjoy this "Metro Focus" ride.
[upbeat music]
DENISE LEE: We opened Social Burger in October of 2014.
So it's been a little over two years.
I've been a professional cook for 18 years and I decided it was time to open my own business.
TARA VOIGT: Social Burger is a local burger restaurant in the town of Vienna, Virginia.
It's a neighborhood local place where kids and families and business owners have a great
burger.
DENISE LEE: I think when we decided to open the burger restaurant, we wanted it to be
a very unpretentious place where, you know, you can be yourself and come in and have just
a straight up good burger.
First and foremost, you'll get really good food.
We source our beef and our bread locally.
All our sauces are made in house, you know, so we put a lot of attention to detail in
the quality of the food.
You get a lot of really good service, and one of the best things people say is that
when they come into Social Burger, chances are they know somebody.
I have this very nice customer that comes in and she often tells me that when her husband's
traveling, she likes eating here by herself because she knows she'll be okay, that, you
know, she actually says, "I wonder who I'm gonna see tonight for dinner."
So, you know, you can expect that, you know, we pride ourselves in being the local burger
place and really giving back to the community as well.
This is kind of a reflection of how we want to eat, not necessarily, maybe, burgers every
day, but just, like, being able to come in and if you look at our menu, you can create
the burger you want to eat on that day.
You know, there are so many different flavors, so many different ways to put your burger
together.
But 100%, you know you're gonna get a good burger.
TARA VOIGT: Sometimes I really love a burger with, like, the bread and the cheese and the
whole, the whole thing, like, the messy burger.
But then, one of the things I really love, what Denise does, is she makes amazing salads.
So you can take any of the burgers and you can put them on top of the salad and you can
have a delicious meal that, you still get your burger, but you're losing the bun but
you're getting a lot of greens, too.
So you kind of feel like maybe you've gotten away with some healthy eating.
DENISE LEE: It depends on your day.
TARA VOIGT: Yeah.
DENISE LEE: It depends on how you're feeling when you walk in and, you know, that's the
beauty of having this kind of business.
We serve the greater Vienna community.
We are between two Metro stops.
We are 2 1/2 miles from the Vienna Metro and 4 1/2 miles from the Tysons Corner Metro.
So, you know, we are right in between two great stops, two great locations.
TARA VOIGT: So we're sort of sandwiched in between the Orange Line and the Silver Line
and so, because of that, we tend to be a very Metro-commuting community.
So we have lots of our, people who live in the town will commute Downtown or commute
to Tysons by Metro.
And so you end up getting people who are walking home.
And so, you know, they're walking right past here on their way home or, you know, they're
kind of looking for someplace to eat on their way home after they have taken the Metro home.
DENISE LEE: I think that opens up a lot of options for people that live and work in town.
TARA VOIGT: Yep, because I work for Denise a couple days a week, too, because it was
just something to do.
My kids are all grown and out of the house, and I was looking for some, kind of just a
couple extra dollars and someplace to come.
And Denise was nice enough to let me come and work the front a couple of days a week.
So...
DENISE LEE: So what place in Vienna has somebody as amazing a town councilwoman, the Vice Mayor,
working for them?
So, and we, you know, it's not just her.
We have so many other moms...
TARA VOIGT: Yep.
DENISE LEE: Local teachers that come work for me that want to jump in and help out.
So, you know, in that sense, we're very lucky.
We have a good labor force in the town.
So that makes it unique as well.
I feel like we have the support of the whole community behind us.
Like she said, you know, we have local families coming through every weekend, every day.
Local businesses support us.
We are a big supporter of local schools.
We've been so lucky here in the town.
We've had unprecedented success just because we have such a big community support.
It's kind of hard to duplicate it.
If I hadn't opened in Vienna, I don't think we'd be this successful.
There's nothing like the town cheering on your success.
Find us on the web at mysocialburger.com, on Facebook at Social Burger and on Instagram
@socialburgerva.
[light music]
MALE 1: Present arms.
Order arms.
Ready, cover.
Left face.
March.
DEPUTY CHIEF GEORGE NADER: It's part of our layered security here at Metro.
So it's something we're very proud of, to have 19 dogs.
OFFICER RICARDO BROCKENBOROUGH: When we first get these dogs, we like to get them out in
the Metro system and get them acclimated.
I mean, a lot of dogs don't like escalators and dark areas, and we have a lot of those
here at Metro.
So that's part of our training.
[light music]
OFFICER RICARDO BROCKENBOROUGH: Now, Ben's an awesome dog.
His nose is top notch.
CHIEF RONALD PAVLIK So these five additional K-9 teams are really part of our plan, you
know, part of the program.
OFFICER RICARDO BROCKENBOROUGH: And I call him my son, because we're always together,
whether it be training, whether it be at home.
I mean, a lot of us, you know, we train our dogs at home also, because, you know, dogs
have to be obedient.
They're around people constantly in the Metro and we want to make sure our dogs are friendly.
We take our dogs out and we check, you know, areas and we look for things that might be
out of place.
CHIEF RONALD PAVLIK These are five dogs that we really needed for the Inauguration.
We're trying to time everything out, you know, the Inauguration being January 20th,
obviously all of them will serve on the 20th.
DEPUTY CHIEF GEORGE NADER: The dogs become family members and I know how much they mean
to a handler.
It's, like, truly their child.
So, unfortunately, we lost Cash to cancer.
So we wanted to present you with a plaque just recognizing so you can always remember
him and hang him in your office and thank you very much.
[applause]
CHIEF RONALD PAVLIK I mean, you've got to rely on that dog.
You know, people's lives could be at stake, whether it's our riders, our fellow employees.
So it's something we take very seriously.
[light music]
[upbeat rock music]
GENESIS REAGAN-ECHEVARRIA: FXA Sports is an adult sports league for adults in our area.
There are nine different sports that the adults can engage in.
There is flag football, basketball, soccer, softball, there's kickball, dodge ball, cornhole,
and bowling.
So there's something for everybody, whether you're looking to meet new people or you're
looking to step your game up and just have a good time.
FXA started in 2007.
It was created by Jeremy Purcell, who is our founder and our president, and he created
it because there wasn't a flag football league in this area.
And then something that started out just for fun grew to being what it is now.
So this year, actually, we're celebrating ten years of being Northern Virginia's largest
sports league.
There are a lot of people, so we make sure that they are fully updated with what's going
on in the life of FXA.
We also have events throughout the year to make sure that it's not just sports and stuff
like that.
We have ages between 18 and 50 years old.
Our largest one is the millennial population.
We are the largest sports league in Northern Virginia but we do have players from D.C.
and Maryland that do commute because they want to meet new people or play in the different
sports, because we're very diverse.
Because we have different sports, we have different courts and fields and stuff like
that all over the county.
For the different locations, they kind of vary, based on what the sport is.
And so, how people commute, they can take a bus or the Metro, which is really great
because with players being from all over the area, it doesn't, there's not a specific location
for that sport.
So that person can go closer to where they're from or where they live or where another player
lives and stuff like that.
So it caters to a lot of where our players are from.
We have people in D.C., we have people in Maryland who commute to come down and it's
really great that we're in an area that supplies such great transportation in Metro and the
bus.
So we do have a lot of people travelling.
We play games and we have sports every single day, for the entire year.
So we play all year long.
We have a spring season, a summer season, a fall season, and a winter season.
So there is never really a dull moment when it comes to our players and getting that active,
engaging environment for everybody in this area.
We honestly, we want to expand a little bit larger than Northern Virginia.
So we want to bring that DMV aspect and just create a community in this region all together,
more than just Northern Virginia.
So we definitely want to move forward with that, we want to add more sports and we want
to be able to do more championships and tournaments.
So you can find us at fxasports.com and we actually just launched our new website last
month in January, you know, celebrating our ten year.
So we launched our new website, which makes it very easy to keep track of all the schedules
and standings, to keep track of all of the events that are happening in the life of FXA.
And we also have a Facebook, Instagram, and Twitter.
Whether you have just moved here and are trying to find new people or you've lived here your
entire life and you're playing with people that you've known your entire life, there's
always something for everybody.
We have a lot of testimonials from people who have played through with us for all of
the ten years, and they say that people that they've met through FXA attended their wedding.
Or, you know, they all have kids now and they're all on the sideline, watching their parents
play or something like that.
So we definitely want to keep that community atmosphere and it's great, you know, with
FXA sports.
It's really easy in this area, in the very busy, like, the hustle and bustle of Northern
Virginia, to kind of lose sight of that, you know, the engaging and staying active, but
FXA is definitely a good outlet for that.
[light music]
[upbeat rock music]
MATT WHITE: Hi, my name is Matt White.
I'm CEO of White 64.
We're a full service advertizing agency in Tysons Corner, Virginia.
The agency was started by my dad in 1964, hence the name White 64.
We moved our agency to Tysons Corner.
Primarily, we wanted to be closer to the metro.
Washington Metro is one of our clients, and we wanted to be able to have easy access to
the Metro station, as well as be able to have an amenity that we could offer our employees.
We have a lot of employees that live in D.C. and Arlington.
Ours is a young business and we wanted to create an environment that was more of an
urban environment.
We were always in more of a suburban location.
And then now all of the sudden we're in this urban location and we have an opportunity,
we have 11 restaurants within walking distance right here.
It really makes a big deal in terms of having a walkable environment.
We are in West Tysons, it's the, it's kind of the creative area of Tysons Corner, and
we're trying to be part of that creative culture.
In terms of the decision making process and where we ended up, I give a tremendous amount
of credit to our COO, Kerry Beutel.
She really had the vision, for this space, working with our architect, Rob, from FORM.
It was really a great match.
And they clearly had a vision, in that mid-century modern is what they were looking for and I
think they were able to duplicate it.
KERRY BEUTEL: When we first started location scouting, we were really looking for two things.
One is accessibility, how we get people here easily through the Metro, highways, main arteries
nearby, from Downtown all the way out to Loudoun County, where we have a lot of employees.
And then the space itself, finding someplace that was really unique and we could really
own and create our own brand experience.
ROB WIERSBERG: Every client is an experience where we need to educate them on the merits
of great office design and workplace design, that's what our firm specializes in.
So when we were able to meet and work with Kerry and her team at White 64, they were
really open to the ideas that we were presenting to them.
KERRY BEUTEL: It was unique to find a small enough floor plate where we could completely
surround ourselves with natural light from every single room in the space.
So we definitely looked for that, as well as some unique architecture, like the patios,
the kind of, the skylights and things that we have in the kitchen.
So that was something really special for us.
ROB WIERSBERG: The neutral palate was important to us because what it allowed us to do was
let the people bring the life to this space.
So prior to the people coming into this space, we have exposed concrete floors, exposed ceilings,
and it was the people and the work that White was doing that really brought the energy to
the space.
The very first step in the process was to really get a better understanding of the history
of White 64.
We immediately drew inspiration from this great black and white photograph that they
had of the founding members from the early '60s.
We not only thought about what it would've been like to work back then, but what would
it have been like for those folks to work now and what types of things would they be
looking for.
KERRY BEUTEL: And we also reused some of the original furniture from the 60s that are actually
in the photograph, are now sitting in our lobby.
So that was part of the inspiration, was kind of taking that classic look that we started
with in 1964 and modernizing it to be a new modern, fresh, creative agency today.
ROB WIERSBERG: One of the unique challenges that we had with this building was that being
a whole-floor tenant, the building core really bifurcated the space and split the space in
two.
So one of the things that we came up with was to put the social hub of the space between
the two sides so it would connect the two sides.
So the pantry area, the cafe area, the fun zone and the outdoor space is an element that
brings people together and fosters social interaction.
KERRY BEUTEL: Well, one of the great things about our location is the Metro access.
It's literally right outside our doors.
You can see the station, the trains coming and going.
You can see our signage from the station platform itself.
So we have, I think, a lot more recognition of our name since we've moved in, but also
for a lot of our employees who live downtown or for new hires who are interviewing, they
have the option of taking the train when they come here, which is a really nice benefit
to have.
MATT WHITE: One of the things that our space, what we were trying to do is capture some
of that '60s "Mad Men" look and feel in our space.
Our company really used this move and moving to Tysons Corner, being close to Metro and
kind of a redo of our entire HR benefits, from core office hours to unlimited vacation
to amenities like a, as simple as a Starbucks machine in the office, doing kind of, used
this move as an opportunity to put employees first.
And that's really been kind of significant about everything that we've done with this
space.
[upbeat music]
[doors opening]
FEMALE VOICEOVER: Securing the homeland, protecting the environment, educating a nation.
Every day, Metro riders take on the toughest problems on the planet.
They come to the nation's capital, driven by a sense of duty, a desire to make things
better, and a commitment to their cause.
The entire world depends on them doing their jobs, and at Metro, we are well aware that
they depend on us to do ours.
We want our riders to know that we recognize the hard issues facing our system.
We know that before we can regain their trust, we need to restore their service.
We'll do that first by getting Back2Good, then eventually returning Metro to the world-class
transit system it once was.
And our promise to the region is that we will bring the same passion and commitment to our
job as our riders bring to theirs.
[light music]
[upbeat music]
LONI MONROE: Hi, I'm Loni Monroe, and we are here at Bladensburg at the heavy overhaul
shop, and I'm with Mr. David Michels.
He is the Managing Director of Bus Maintenance and Engineering.
Thank you so much, Mr. Michels, for having us.
DAVID MICHELS: Hey, thanks for coming out.
LONI MONROE: Absolutely.
So tell us a little bit about yourself.
How long have you been here with WMATA?
DAVID MICHELS: I've been here about 13 years.
LONI MONROE: And recently you guys just celebrated a monumental occasion, right?
DAVID MICHELS: It is a monumental occasion.
In fact, it's the 2,000th bus in our mid-life overhaul program.
And to give you a little bit of background on what that is, the program actually started
back in 1993.
So from '93 to now, what we do is, midlife is exactly what it says.
When we buy a bus brand new, it's got to go to the end of its life, which is 15 years.
So in that 15 years, around 6 1/2 to 7 1/2 years, we schedule the buses, when they get
halfway through the life, in for a complete major overhaul.
And we put in practice all of the things that we know we needed to repair in its first half
of life.
So we go back and we look and see what it didn't do well for the first six years it
was in service, and we try to engineer that out inside this process.
So we have things called EMIs, which are engineering modification instructions.
Our engineering group looks back at our data and says "Here's some parts of the bus that
weren't as reliable as we would've liked in its first half of life."
So we bring them in and we engineer that in while we're doing the overhaul of the bus
and it's part of the planned preventative maintenance program.
If you know in the life of a bus it's gonna take some drivetrain work, it's gonna take
a paint job, instead of waiting for it to deteriorate to the point you've got to take
the bus out of service while you have customers on, or in-service breakdowns, we choose to
be proactive.
We look and say, "Let's pull it out of, let's do it before it fails," just like
with your own car.
It's better to do preventative maintenance instead of going on a trip and breaking down
and not being able to get to the end.
So at the end of the day, it's all about keeping our customers in the seat.
We want to ensure that they can get on a reliable bus, it's safe and it takes them to where
they're going.
LONI MONROE: Absolutely.
And I know one thing a lot of our customers may not understand why we take so much, you
know, such good care of our buses.
They're really expensive.
DAVID MICHELS: When we're doing these type of repairs and making these kind of investments
in a bus, it's taxpayer money.
You know, we have to be good stewards of the money, so it's good for the life of the bus.
That's the whole reason we bring it in before we interrupt service.
We are on a constant turn of 100 replacement.
The oldest 100 leave, 100 new ones come in.
In the middle we service at mid-life all the existing fleet.
We have to always be aware of where the buses coming into rehab are coming from.
If we were to take 22 buses out of any one of the nine divisions, it would cripple the
division.
So we have another magic we're doing on the backside and seamless to our customers.
We're taking buses from various divisions and returning buses to different divisions,
so we don't ever run short for buses on hand to make service.
LONI MONROE: What do you find to be some of the most challenging and some of the most
rewarding things about your position here at Metro?
DAVID MICHELS: Well, the most rewarding is seeing all the work that we do behind the
scenes that the general public never gets to see.
There's just so much that goes on that, you know, when you ride a bus every day or you
ride a train or what have you, but you're interested in getting from point A to point
B. You don't really see what goes on behind the scenes.
LONI MONROE: About how many people do you manage here at bus maintenance?
DAVID MICHELS: There's 107 dedicated positions, but you paint that picture, it's probably
more people, but there's dedicated parts.
Not every person works on a mid-life every day for their full eight hours.
Each person has an expertise area.
We have engine experts, transmission experts, paint and body.
There's probably in the neighborhood of 900 frontline mechanics at different classifications.
LONI MONROE: It's always so great and enlightening when we get to meet other departments of Metro
that obviously keep our customers safe and keep our buses and our trains running.
So thank you again, Mr. Michels, for having us.
DAVID MICHELS: Hey, thanks for coming out.
LONI MONROE: Absolutely.
[upbeat rock music]
PAUL WIEDEFELD: We just want to get the 4000s out here as quickly as we can, get them off
the property.
So, this is the first one that we're doing, and we'll get the rest of them out of here
and, by the end of the year.
It's the weakest link in the chain, basically.
These have to be bellied in between other higher performing cars.
But if there is an issue, it brings down the whole train set.
SACHIT KAKKAR: The 4K series is worse than the 1K cars and the 1K cars are the oldest
ones in the fleet.
[upbeat rock music]
PAUL WIEDEFELD: The sooner we get these off of here, the more 7000s we'll get on the
system, the better for our customers.
SACHIT KAKKAR: Remove those cars, which have a poor reliability, now you will see the less
offloads and less problems on the main line, and that's why we have targeted the cars which
have a very low reliability.
Those cars are being removed first.
PAUL WIEDEFELD: We are tackling these issues head-on and we're being extremely aggressive
about it.
End of the day, people just want to get on the train and get to where they want to go.
So the more that we do things like this to just make the system run smoothly, the better
for them.
[light music]
[light rock music]
LONI MONROE: We are standing in Metro's Landover facility, Carmen Turner.
I am here with the beautiful Managing Director of Bus Transportation, Ms. Dana Baker.
Thank you so much for having "Metro Focus."
DANA BAKER: Thank you for having me.
LONI MONROE: So you are a true success story of what hard work means here at Metro.
Tell us how you got started.
DANA BAKER: So I started my career back in the '90s, actually, as a bus operator for
the company.
My next step from the bus operator position was actually bus dispatching, where I assisted
with buses leaving out the divisions on time to ensure that the bus operators had a good
start in the morning.
I currently oversee several areas of responsibility, not only the bus, this office here, I also
manage bus training, have oversight as well as street operations on our bus divisions
as well as video recovery.
LONI MONROE: Tell us what Metrobus does for the community.
DANA BAKER: Not only are we an integral part of the community, but most people may not
realize that Metrobus has been a part of the community since the early '70s.
We carry about 400,000 riders during any weekday service, which, really, equates to about 11,000
bus stops.
We have 169 lines that deviate through the community, with 269 route deviations.
Bringing in public transportation also reduces traffic congestion for the community.
LONI MONROE: So Ms. Baker, you've been at Metro for a very long time.
You've worn many different hats.
I know it's probably hard, but if you can, tell us some of your most memorable moments
here that's happened at Metro.
DANA BAKER: We recently put out in bus transportation a program called Eyes on the Street.
I have requested that, all of our managerial staff actually go out in the field one day
a week for four hours, where they not only interact with our customers, they also ride
buses, interact with our employees, recognize positive acts performed by our employees.
And so this also gives our employees the opportunity to step away
from the day-to-day.
LONI MONROE: Mm-hmm.
DANA BAKER: And get out and interact and provide a better quality of service for our customers.
LONI MONROE: And understand the customer experience.
DANA BAKER: Oh, yeah.
LONI MONROE: Because that makes a difference.
DANA BAKER: Absolutely.
And you can't get it unless you talk to the customers and figure out what they need.
LONI MONROE: So, Ms. Baker, tell us what it's like to be a woman in your high position here
at Metro.
DANA BAKER: I would say I'm a woman of influence.
So I want to display and model the behavior for employees to follow.
I have the ability to change the culture, based on my communication and my behavior
and I work diligently every day to ensure that that's a positive.
So I also have the ability to influence other women within the organization.
And I do that as much as I can.
I'm a mentor here, as well as a woman of influence, I would say.
And so I really strive for those things, you know, I really love my work and I love what
I do for the people.
LONI MONROE: So tell us what's in the future for Metrobus.
DANA BAKER: Oh, wow.
So, the future of Metrobus, one is, we're looking at a high-reliability organization.
And what that means is, we're currently trying to identify systematic problems that may be
hindering our performance.
The other thing that we're looking at is improved technology for our customer base.
We're also looking at improved route performance for our customers, becoming more involved
in community events, as well as succession planning and employee development.
Last year Metrobus came up with our own mission and vision that ties directly into the GM's
mission and vision for the organization and we stick by this.
We have provided all of our employees one of these cards where they carry with them
on a daily basis and this is a reminder, and we've discussed this in every staff meeting
we have.
One of our goals is people, process, product and that's what we live by to ensure that
we are investing and taking care of our people, meaning internally as well as externally.
LONI MONROE: What would be some piece of advice you could give our viewers about aiming for
their goals, reaching high, and just seeing how far they can go with themselves?
DANA BAKER: Oh, wow.
There would be several things that I would recommend.
One is believe in yourself.
Believe that you can do it.
You have to be committed, you have to be dedicated.
Surround yourself with positive resources and tap into the resources that are available
to you.
I would also say focus, focus is the key.
Stay focused and determined and you'll be successful.
LONI MONROE: Well, you definitely have influenced me, Ms. Baker.
And thank you for all the work that you do here at Metro.
DANA BAKER: Thank you so much.
LONI MONROE: And thanks for having "Metro Focus."
DANA BAKER: Thank you.
[light music]
LONI MONROE: Welcome back.
Hope you enjoyed the ride and hanging out in Northern Virginia.
Until we meet again, "Metro Focus" viewers, take care.
[rousing music]
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