>> From the Library of Congress in Washington, DC.
>> Edward Widmer: Secretary Chao, Mr. Hastings, Senator McConnell,
members of Congress, Ms. Compton, distinguished guests, good evening.
Specifically, aloha to students and faculty of University
of Hawaii watching the livestream at the William Richardson School of Law
at the University of Hawaii at Manoa,
and the Imiloa Astronomy Center at the University of Hawaii at Hilo.
Also, a special greeting to Peace Corp volunteers at viewing parties
in Belize, Guatemala, Jamaica, Tonga, and Fiji
and to other volunteers around the world.
I'm Ted Widmer, director of the Kluge Center.
On behalf of the Library of Congress, it's my pleasure
to welcome you this evening
as we continue a wonderful five-year collaboration
with the Daniel K. Inouye Institute to commemorate the life, legacy,
and values of the late senator Daniel Inouye.
Before we begin, please take a moment to silence your cell phones.
Also, please note this event is being live-streamed and recorded
for the Library's website.
And if you have a question this evening,
you are giving the library permission to use your question
for a future broadcast as in forever.
So please ask your question clearly, and please ask only one question.
And for those of you who are tweeting this event,
we are using the hashtag Inouye and hashtag Kluge.
Senator Daniel K. Inouye was an Olympian figure here in Washington
and in his home state of Hawaii.
Born in Honolulu on September 7, 1924, to Japanese American parents,
he graduated from high school less than six months after Pearl Harbor.
After the ban was lifted on Japanese Americans serving their country,
he enlisted in the Army and served in the famous 442nd regiment
of the U.S. Army, a unit of Japanese American soldiers who fought
with extraordinary gallantry in Italy, France, and Germany.
On October 21, 1945, in the war's final weeks in Europe,
he was severely wounded in battle after taking
out two German machine gun nests and lost his right arm.
He returned home with a distinguished service cross,
bronze star medal, two Purple Hearts,
and 12 other medals and citations.
He received extensive medical treatment, and his commitment
to bipartisanship may have stemmed
from the lifelong friendship he formed with another wounded veteran
in the same hospital, the future Senator Bob Dole of Kansas.
After coming home, he graduated from the University of Hawaii,
then law school, and became Hawaii's first representative in 1959
when Hawaii became a state.
Three years later he was elected senator,
part of a freshman class inspired by the young President John F. Kennedy,
including his brother,
Edward Kennedy [inaudible] and George McGovern.
He served for nearly half a century in the Senate, leaving a rich legacy
that includes the National Museum of the Native American just
down the street and prominent service
on the Senate Watergate committee, the Senate Iran Contra Committee,
and the Senate Appropriations Committee,
which he chaired from 2009 to 2012.
He was awarded the Congressional Medal of Honor on June 1, 2000,
for his military service, a day I was proud to be
in the audience at the White House.
After his death on December 17, 2012,
he was posthumously awarded the Presidential Medal of Freedom,
becoming the first senator to receive both the Medal
of Freedom and the Medal of Honor.
Tonight the John W. Kluge Center at the Library of Congress
and the Daniel K. Inouye Institute present the third
in a five-year distinguished lecture series
to commemorate Daniel Inouye's commitment to bipartisanship,
moral courage, public service and civic engagement.
We also celebrate tonight another great American who believed
in courage and civic engagement,
President John F. Kennedy born 100 years ago this month.
This year's lecture was planned in collaboration
with the Kennedy Center and the Peace Corp to focus
on values held dear
by both President Kennedy and Senator Inouye.
It was also designed to honor the special role of Hawaii
in the development of the Peace Corp.
As the panels outside indicate, more than 7500 volunteers were trained
in Hawaii between 1962 and 1972.
This evening our speakers will consider the topic
of inspiring a sense of service and idealism.
They will highlight the evolution of the Peace Corp,
which was established by President Kennedy on March 1, 1961,
and discussed how it's ideals remained relevant today,
five decades later.
The event is made possible by a generous donation
from the Daniel K. Inouye Institute.
We are most privileged to have with us this evening the Senator's widow,
the driving force behind his legacy, Mrs. Irene Inouye.
I ask you please to join me in recognizing her.
[ Applause ]
Thank you.
I'd now like to introduce our distinguished panelists,
as you will hear the Peace Corp played a significant role
in both of their lives.
Reed Hastings grew up locally.
His father was an attorney for the Department of Health, Education,
and Welfare under President Nixon.
One of his early memories, according to an interview he gave
in the New York Times, is getting a tour of Camp David
from the then Attorney General, Elliott Richardson,
and noticing that Camp David had Golden toilet seats.
There were no such amenities in Peace Corp, where he served
from 1983 to 1985 after attending Bowdoin College.
He taught math in a high school in Northwest Swaziland
where there was no electricity at all.
But it could be said that Netflix began there.
He took his GRE exam in Swaziland.
He was then admitted to Stanford's program in computer science.
He enjoyed a very successful business career.
He created and sold a software company,
always displaying the versatility and self-reliance prized
by the Peace Corp. That background prepared him well
for the day he received a late fee from a video store
after renting the moving Apollo 13.
He was in fact six week's late and owed $40 in on-the-spot.
He decided to create a new company for people who wanted
to rent movies for longer than one day.
Netflix was founded in 1997 as a DVD subscription service.
Ten years later in 2007, it started streaming content via the Internet.
It now has over 100 million members in over 190 countries,
more than the population of Germany, France, or England.
Reed is an active educational philanthropist.
He served on the California State Board
of Education from 2000 to 2004.
He is on the board
of many educational organizations including the California Charter
Schools Association, Dreambox Learning, the KIPP Foundation,
Pahara and the Hispanic Foundation of Silicon Valley.
He is also a board member of Facebook and was on the board
of Microsoft from 2007 to 2012.
Our other panelist, Secretary Elaine Chao,
is the 18th U.S. Secretary of Transportation.
At the age of eight, she immigrated from Taiwan
to the United States, speaking no English.
She graduated from high school in New York, Mount Holyoke
and Harvard Business School then began a remarkable public career
that has always given inspiration to others.
From 2001 to 2009, she was the 24th U.S. Secretary of Labor,
the first Asian American woman to be appointed
to the Cabinet of American History.
Prior to that, she was the President and CEO of United Way of America,
and before that the Deputy Secretary of Transportation.
And she was the director of the Peace Corp from 1991 to 1993,
an eventful period in World history and especially for the countries
in the former Soviet Union.
She was nominated for that post by President George H. W. Bush,
and during her tenure she developed one
of President Kennedy's original ideas for the Peace Corp,
which is that it should operate in the Eastern European countries
where development and expression were often stifled.
Under her leadership, the Peace Corp expanded into Poland,
Latvia, Lithuania, and Estonia.
Our conversation tonight will be moderated by Ann Compton,
former ABC News White House correspondent.
She joined ABC News in 1973.
She has covered seven presidents.
On September 11, 2001, she was the only broadcast reporter allowed
to remain on Air Force One during the dramatic hours
when President Bush was unable to return here to Washington.
She's traveled around the globe, through all 50 states,
with presidents, vice presidents, and first ladies.
We're delighted she can be here with us tonight.
After their conversation, we will a lot some time for questions,
but first we will begin the Q and A with some video recorded questions
from Peace Corp volunteers and University of Hawaii students.
Then we will have microphones available,
and we will take a few questions from the live audience.
Please join me in welcoming our distinguished panelists
to the stage.
[ Applause ]
>> Have a seat.
[ Background Noise ]
>> Ann Compton: Thank you.
Good evening.
Aloha. During the questioning tonight, and the conversation
between these two guests, we're looking for that thread that goes
between public service and the idea that the rest
of our collective experiences lead into that and can illuminate that.
Elaine Chao, I've known you since we were both young girls covering the
Reagan administration.
She actually brought her spouse tonight,
Senate majority leader, Mitch McConnell, here.
They got married much after Elaine and I first [inaudible].
Thank you for coming.
[ Applause ]
Secretary Chao, you began as a banker.
>> Elaine Chao: Yes.
>> Ann Compton: And your first government job was a White
House fellow.
How did you get from there into a Cabinet position,
and what was that thread that got you to head the Peace Corp?
>> Elaine Chao: The thread is curiosity.
As you've heard, I'm an immigrant to this country.
I didn't understand so much about America.
So when I was a banker, I thought--
I was involved in a number of transactions.
If it was with a private sector, it would just be four people, myself,
the banker, the borrower, his, and most of the time it was a he,
his lawyer, my lawyer, and we would be able
to finish a deal in two hours.
But whenever I did a government deal, there would be reams
of documents, 35 lawyers on their side, the government side,
and it took like months to close a deal.
So I was kind of curious.
Why did this happen?
Why the difference, and so I heard
about the White House fellowship program, and I applied.
But it was out of a sense of love for this country,
curiosity about how our government functioned,
and wanting to understand the larger society here in American.
>> Ann Compton: And then you had been in a deputy Cabinet position,
how did the Peace Corp rise out of that, and I remember what happened
in 1991, the year that you took over the Peace Corp
because I remember missing Christmas with our four little children.
It was the day the Soviet Union fell about
and President George Herbert Walker Bush flew from Camp David
to the White House on Christmas night to address the nation
and congratulate Gorbachev for having the courage
to break up the Soviet Union.
You now have a Peace Corp. There were no Peace Corp representatives
on the ground in those country, were there?
>> Elaine Chao: Yes.
You know, President George H.W. Bush was actually quite prescient,
and he had a very good feel for world affairs.
So in the summer of 1991, he already had a feeling that the collapse,
I think, because we've never talked about it in this sense,
and I'll explain, but he must have had a sense
that the former Soviet Union was going to collapse,
and that the peoples in the former Soviet Union will need help
from a people-to-people kind of exchange,
but they'll require different skill sets.
They will require a more sophisticated kind of assistance,
and so I was in California in June of 1991,
and he mentioned his interest in placing me at Peace Corp,
and he said the Peoples of the Soviet Union,
if this ever came about, would need assistance in adjusting
to a more industrialized, and to join the community,
the international community, if anything like that were to happen.
And I have to give my husband some credit-- he wasn't my husband then.
I was just going out with him.
But he was cute.
He still is.
So I discussed it with him, and he was very encouraging
of my entering the Peace Corp as a director.
>> Ann Compton: Reed Hastings, so you graduate from Bowdoin,
you're going to go into the Marine Corp, how did that turn
into the Peace Corp and then into an entrepreneurial,
legendary entrepreneurial career?
>> Reed Hastings: Well I wanted to do some form of service,
and the Marine Corp has a program where you can do summers
at Quantico, and then when you graduate you get commissioned
as a second lieutenant, so I did the junior year, I guess summer.
And it was hard.
I realized, you know, the system is very well organized
and very impressive, but, you know, as a junior person,
it's following orders a lot, and I realized
that might not be my sweet spot.
And so I was able to petition out of that and then join the Peace Corp
where you're sent to many distant places, and you really have
to make it up as you go along,
and it really develops your leadership muscle in that way.
>> Ann Compton: Did you get to pick where you were going?
>> Reed Hastings: No.
I got assigned Swaziland.
This was all pre-Internet, and so, you know,
you go to your local library, and you look up an encyclopedia.
I never heard of the place, but like, you know, many of the places
in the world that Peace Corp volunteers are sent, you know,
it's a very optimistic people, and I was a high school math teacher
and just had a fantastic experience.
>> Ann Compton: Well, let me switch to this, Reed,
you live in California, Silicon Valley.
Many of the students watching in Hawaii from two locations,
the Washington Beltway seems like a strange creature and probably not
at times a very appealing one.
Do you think from your point of view,
can you explain how you view Washington
and whether a public service career at this moment probably doesn't look
that appetizing to some young people?
>> Reed Hastings: I think it looks appetizing to many people,
and whether it's Washington or Sacramento for us in California,
you know, some people choose a life, like the secretary that's dedicated
to public service decade after decade,
and I think that's very powerful because you develop a lot of skills
and connections, and you could be more effective.
Other people like myself dabble in it.
So two years in the Peace Corp. Then I'm in the private sector.
Then I volunteered on the state board of education in California,
so I spent a lot of time in Sacramento.
>> Ann Compton: You became chairman.
>> Reed Hastings: That's right,
but you're basically supporting the professionals, like the secretary,
that are dedicating their lives, and so as long
as you realize different people make different choices and that's okay
and you work together, I think there's a lot
of different opportunities to either do I would call it, you know,
small tier occasional service like I've done and mostly focus
on the private sector, or long-term
in many different roles, like the secretary.
>> Elaine Chao: I totally agree with that.
>> Ann Compton: Good.
>> Elaine Chao: And I think it's really important actually
to have these different paths into public service
at federal, state, local levels.
I think our nation benefits when people have a diversity
of experience in the private sector, in the volunteer sector,
and they come into the public sector.
All of that is helpful.
>> Ann Compton: And from the point of view of the students
who are watching tonight from Hawaii, should they worry
about being put off if they see Washington looking chaotic
right now?
>> Elaine Chao: Democracy is chaotic.
Democracy is messy.
So it's really funny.
I teach English to some immigrants from Asia,
and they keep on asking me, they keep on say, who's in charge?
And I tell them, there's nobody in charge.
But then they say, you and I know each other now well enough,
you can really tell me, who's in charge in America.
So the dynamic aspects of our society and the balance of power
between the different branches at the federal level, I mean, you know,
making laws is like making sausage, it is messy.
Democracy is messy.
We have such a cacophonous nation of people.
People talk about partisanship, gridlock, and our country is made
up of, our Congress is made up of representatives, senators,
and congressmen, who represent where they're from,
and they're giving voice to their people,
the people that they represent.
>> Ann Compton: And who sent them there?
>> Elaine Chao: Who sent them there?
So we have such a diverse country so of course our national discourse
and our dialogue is going to be kind of chaotic and messy as well.
But that's democracy.
>> Ann Compton: So let me ask both of you, how do you express
that to the people, the young Peace Corp volunteers are
out there dealing with it.
Reed do you have stories about when you [inaudible],
about ways in which people's lives were changed because you were there
and Secretary Chao for you as well, ways in which you know
that during your tenure lives were changed in places overseas.
>> Reed Hastings: Yeah, absolutely.
You know, the Peace Corp and many things similar
to it are great experiences to just grow a sense of the world.
It's inevitable that if you grow up in the U.S. and don't get a chance
to travel, as most of us don't, that, you know, you have one view
of the world, and once you've lived outside the U.S. for a while
and you just see how broad it is and the wonderful nature of people
around the world, it's a very powerful experience.
And so I just felt, you know, very connected to everyone, and again,
you know, times may look chaotic today, but, you know,
they're not really that chaotic compared to World War II
or the civil year war or the 13 years before we had a constitution,
you know, the first 13 years that are public.
So, you know, you have to have some perspective, and you might also look
at it and say in difficult times is
when service is most needed and most valuable.
So I certainly would encourage any young person to be involved
and not think about, you know, the last 20 years as,
you know, a turnoff of politics.
>> Ann Compton: Were there times with some of the students
and residents that you dealt with that you felt you really,
you were able to make the connection
to help them better understand America.
The 1980s were a different time, but not that different.
>> Reed Hastings: Yeah, but I think you really do it
as a Peace Corp volunteer by example.
It's not, you know, giving lectures
on the separation of powers or something.
You know, it's living your life in a rural area
and being a decent person and, you know, for them,
it breaks down the theory of what America is
to make it very real and personal.
And so the Peace Corp has always been about a very person touch,
and with the secretary's leadership around the world, you know,
I'm sure you get to visit, I got one little slice of Swaziland.
>> Elaine Chao: I did, I did.
>> Reed Hastings: And you probably have a much broader view of it.
>> Elaine Chao: But Reed was so inspiring when he said what he said
about the chaos, and I think the Civil War, 13 years before,
and I didn't think about that, but that's really true.
So when you ask about what's really, what differences I've seen,
you know, when I was director of the Peace Corp and I went
to visit all these Peace Corp volunteers, and when I would speak
with the Peace Corp volunteers, and there are some who are watching now,
they tell me, and I feel of myself that I change
because I went to visit them.
And there are some volunteers here from Tonga, I went to Tonga,
and I was single at the time, so they gave me the wedding dress.
You know, it's like a straw mat that you wrap around yourself,
and it was the wedding dress.
And I'm sure the volunteers in Tonga understand this.
And which were the other areas, America Samoa did I hear?
I was there.
You know, the hospitality of the local people is just overwhelming.
Every single place I went, the tremendous outpouring
of warmth toward Americans is just so, so impressive and inspiring.
>> Ann Compton: And that personal one on one
with residents may have a softening effect
if politically a country is not as warm
with the United States' relationship as--
did you ever have any instances where you worried or thought
of bring Americans home from a country?
>> Elaine Chao: We did.
As the Peace Corp director, the first responsibility is
to ensure the safety and security of the volunteers.
So we indeed did withdraw Peace Corp volunteers
from I believe it was Pakistan at the time.
We had a little problem there, but when I was Peace Corp director,
one of the first things we did, which I was very proud of,
was to have an emergency plan.
It was kind of sad that we had to do this,
but because Peace Corp volunteers are spread so far,
it took about three days of even more to gather them together.
And so the world was changing.
>> Ann Compton: Were you able to air lift them out?
>> Elaine Chao: Oh my gosh, yes.
And so we actually had instituted a plan which enable us,
the local Peace Corp office, to communicate
with Peace Corp volunteers faster so that they can be congregated
in one place for immediate evacuation if necessary.
>> Ann Compton: One question that we heard from students who sent
in their questions and from some in the Peace Corp as well,
asking whether the Peace Corp volunteers representing the United
States around the world are representing of the diversity
of the United States, of women, minorities,
was that an issue at all for you?
>> Elaine Chao: Absolutely.
And I don't want to hog this, because Reed is so interesting,
but yes, absolutely, I think Peace Corp has a hard time recruiting.
I don't know now, but 20 years ago
when I was there we had difficulty recruiting among communities,
people from communities of color.
I'm Asian American.
You know, my responsibility is to my family.
I wanted to make sure that I was financially responsible,
and the thought of taking two years off and not getting paid except
for a very small stipend was just not an option for a lot of people
in different communities.
And so I don't think we should be surprised.
I mean that's just kind of like the differences the cultural diversity
that we have, but we also have to do a more affirmative job,
a better job, of making known, you know,
what it's like to be a Peace Corp volunteer.
>> Ann Compton: Reed, in your experience,
especially when you come out, you were both,
you are in the private sector now, are there good arguments
for young people to get involved
who might not be traditional Peace Corp candidates?
>> Reed Hastings: Yeah, I mean I think it's a great experience
for someone who's pretty independent minded,
and one of the great things the United States government does is
delay any student loan repayments during
that time you're a Peace Corp volunteer.
>> Ann Compton: Now explain that.
I didn't realize that.
That might be a big factor.
>> Reed Hastings: Yeah, so, I mean many of our students who have built
up debt during [inaudible] college, and then if you go
in the Peace Corp, that is deferred for that time period.
And then the Peace Corp is doing a better job of reentry
and skills development and things.
So it's a remarkable program because it's now, you know, about 50 years,
and if you think of most programs created in I don't know the last 20
or 30 years, they get pretty partisan.
They get associated with a political party,
and the Peace Corp has really been a very bipartisan effort
that has wide support, and, you know, that's quite unique really
in the last hundred years.
>> Ann Compton: Let me broaden from that to a bigger aspect here.
Both of you have worked, you have worked
and you are currently in the private sector.
What are the lessons that you from the private sector learn
that are skills that you could take,
that your Peace Corp volunteers during your tenure could use
and that skills that you took or think now you took with you.
Let me start with you, Mr. Hastings, what the private sector skills
that really can be employed when you're overseas
in a position representing the United States like that.
>> Reed Hastings: Well I would say a bracing failure,
because when you're 22 and 23 and you're on your own in a remote part
of the world, you do a lot of stupid stuff, and, you know,
some of it works out, you know, but, you know, someone,
I look at the misadventures, like this bee-keeping project I started
to do for local entrepreneurs, it didn't work out, but this other one,
which was water tanks in local high school did, and so you just got
to be willing, got to be relatively fearless and just try things.
And I think that mindset of being, you know, okay with some failure
and being willing to try is tremendously helpful
in the private sector.
>> Elaine Chao: You know,
as a former secretary of labor, workforce--
>> Ann Compton: For eight years, right?
>> Elaine Chao: Yes.
>> Ann Compton: All eight years.
>> Elaine Chao: All eight years.
The workforce of the future is very, you know, is very interesting to me
and very important to the country.
I think what's really important now as we go
into the future is the workers of the future have
to be knowledge workers, and Reed is in the area of technology.
Technology is changing so much the way we live and work and travel,
because now I'm in transportation,
but what's really important is the rod to work that was so valued
in the past is no longer valuable.
What's most valuable is creativity, ingenuity, and the ability to think.
So the Peace Corp volunteer experience is actually very helpful.
It doesn't really matter if you want to, you know,
some people may say well I've never worked
in the private sector before, how can this help.
Every employer is looking for workers who have the ability
to be curious, to learn, to adjust, be flexible, and to be creative
and resourceful, and these are skills
that if one can gain are very helpful in any kind of job
in all three sectors, public, private, and also the nonprofit.
>> Ann Compton: Well, and that, of course the purpose
of this program is to encourage young people
to consider public service.
Those are the kind of skills, the creativity, the thinking to be able
to write, to be able to imagine, which would be incredibly important
for a public service job as well.
>> Reed Hastings: That's absolutely right.
I mean just pushing yourself to do things that are challenge.
You know, whether it's banking and whether it's Peace Corp, you know,
I think people learn the most when they're in challenge situations,
and that's what stimulates the most learning,
back to the secretary's observation,
it's continuous learning in our society today.
>> Ann Compton: We had a question about public partner,
private public partnerships in a time
when government funds are limited, when Americans want,
some American's want government to have a smaller role,
at least want the private sector to pick up some of that.
Where are those public-private partnerships important
for this government now, for the country right now,
and for the next generation of leaders coming along?
>> Elaine Chao: Well, in terms of, this is a very timely question,
because this administration has as one
of its top priorities the infrastructure,
the deteriorating infrastructure of our country and how we need
to rebuild, refurbish, rehabilitate, repair the existing infrastructure.
We do not have enough money as a country to be able to address all
of the needs of the infrastructure through government funding alone,
and we would not want to fund direct government funding
on all these different projects
because they would have deleterious impact on our deficit
and also potentially dislocate the private sector markets as well.
There is plenty.
There is a lot of private sector monies,
resources that are available, and currently there are states
and other places, municipalities, that prohibit the private sector
from investing in public infrastructure,
so there must be a way in which we cannot discriminate
against a private sector and allow them to participate
in the rebuilding of our infrastructure.
>> Ann Compton: An example, a toll road, a bridge,
what are some [inaudible].
>> Elaine Chao: When you have public private partnerships,
it's an effort by-- so for example, in the infrastructure project,
the federal funding will probably be about 200 billion,
and we will leverage that, because a lot of times, just like C capital,
if you can get some government monies,
the government monies is kind of like a good housekeeping seal.
>> Ann Compton: Seal of approval.
>> Elaine Chao: And it will attract
and entice other resources to come in.
So if of the 200 billion there will be an opportunity
to attract private sector funding through innovative ways
in which you can incentivize the private sector to come in.
So, for example, just today, I just came from Atlanta, Georgia,
to participate in the opening of I-25.
It is the major artery in Atlanta, Georgia, the bridge on this I-25,
on March 30th, erupted in a huge fire that resulted in the collapse
of the section of the bridge.
This is a major artery in Atlanta, and it messed up traffic,
but it's not a public-private partnership
but through incentivizing the private sector.
This project came in under budget, ahead of schedule,
and in basically seven weeks it was able to rebuild this section
of the bridge, and now Georgians are able to be on the move again.
>> Ann Compton: Silicon Valley, anxious to help
on public private partnerships, and of course your involvement
in education in the state of California is legendary.
>> Reed Hastings: You know, some of the most exciting stuff
in private partnerships is things
like the private rocket ship efforts,
which you never would have thought ten years ago
that several different private companies would be developing
rockets and doing amazing things at amazing efficiency,
and then we have self-driving cars and, you know, over the next five
or ten years, that's going to be a tremendous revolution in, you know,
how we all get around and people's relationship with cars.
So all these different sectors are in the education side.
People are doing web-based learning and augment what's happening
in a classroom to provide more individualized instruction.
And so we're seeing the role of technology
in multiple different sectors where, you know, maybe a long time
about is mostly from the government.
>> Ann Compton: I want to ask both of you, before we go to questions
from the audience, a little bit about leadership
because there are students in Hawaii tonight, and there are students
in the audience here and those who will be able to see this online,
and they're always looking for some kind of key
of what makes great leadership.
And I wonder if I could ask each of you, starting with you secretary,
Chao, to talk about with risk of oversimplifying things, leadership,
there are leadership qualities that apply both to government
and to the private sector that these students probably ought to focus on.
Well, I would turn the question a little bit different.
I would say that leadership can be learned.
When I was younger, I always thought, you know, leaders are born.
Leadership can be learned.
So I think it's really important for young people
to practice being a leader, and they can do so in a very low-risk way
by volunteering with a agency
or with a cause they feel strongly about,
and they can learn communication skills, and they can learn all
about leadership skills as well.
Having said that, I think a great quality for leaders
to have is a sense of integrity, that they have to be true
to themselves, that they are true to those that they serve,
and that there is a pureness of heart.
>> Ann Compton: That's a challenge though,
sometimes when your own personal integrity is up against a brick wall
of something that seems to be testing that.
Hold true to it?
>> Elaine Chao: I hope not.
I don't know.
There are very few times when most of us are put in that situation,
I am very glad to say, but when that situation does come,
I think it's really important to know who you are,
what you stand for, your own values,
and be strong enough to stand up for them.
>> Reed Hastings: Again, maybe a little too influenced
by Frank Underwood because she knows that House of Cards is coming back
in three weeks just to see the fictional dark underside.
>> Ann Compton: House of Cards.
Oh, you may have started Netflix and online streaming
and all those red envelops that used to come in--
>> Reed Hastings: Yes.
>> Ann Compton: But he's also the godfather
of President Francis Underwood on House of Cards.
[laughter]
>> Reed Hastings: [Inaudible] I would say, back to your question
on leadership, it's about being the best person you can be,
and you could think of it as there's two types of people in the world.
There's the people who pick up the trash when they see it lying
on the floor and there's the people who walk by.
And if you want to be a leader, you have to be the first type of person.
>> Ann Compton: That's a great answer.
One more quick question before we start with those that have come in.
The idea of success in life is obviously everything
that students want to aspire for, all of us want to aspire to,
but can you learn from setbacks.
>> Elaine Chao: Absolutely.
>> Ann Compton: Secretary--
>> Elaine Chao: Those are the best learning experiences.
I agree with Reed.
>> Reed Hastings: They're the hardest.
>> Elaine Chao: Or the hardest, but you learn the most.
Don't you agree?
>> Reed Hastings: Right.
>> Elaine Chao: You said before that you have to be ready to fail,
and I think the hardest periods in your life are the times
that you will experience the greatest personal growth.
And so I think for those, everyone, you know, for those who are thinking
about this all of us encounter difficulties in life,
and we have to have the strength to be able to prevail
and have confidence in ourselves, but also know that this is the time
when we are really being tested and being made,
our character and who we are.
>> Ann Compton: It's hard though.
>> Elaine Chao: It's very hard.
And of course if I didn't have to do it, I wouldn't do it.
But those times, don't you think that those times
when you have the most difficulties, that's when I've learned the most.
>> Ann Compton: Reed Hastings, I think probably 95 percent
of people have never heard of Quickster,
but your company had what some called a death spiral,
and look at you now.
Was that a key learning experience for you?
>> Reed Hastings: Yeah, that was a major experience
about six years ago, and Netflix was splitting the DVD
and streaming business as a part.
And we made a big mistake.
And the customers went from loving us to hating us pretty quickly,
and it took us many years to earn back the trust, and out of that,
you know, we really learned a lot about listening to the customers.
If we saw something that was a long-term strategy,
it's just going a little bit slower
and bringing customers along with us.
It's also what made me realize I could never do electoral politics,
because, you know, I just don't have the ear for it.
And so I'm really built for business, and I encourage people
to really think about, you know, what they're good at, and, you know,
from myself, I realize I'm good at business,
so I'm happy paying my taxes and volunteering some
and being very thankful for the public servants amongst us.
>> Ann Compton: All of our mothers probably tell us
when you make a mistake, apologize.
Is that a good business strategy?
>> Reed Hastings: Generally, yes.
[laughter] But I would say to be frank,
I mean the customers don't care that much.
They want the thing fixed.
You know, the apology is okay,
but if you think the apology itself is going
to make a big difference, there's deeper issues.
>> Elaine Chao: I'm Asian America.
I always apologize.
[laughter]
>> Ann Compton: Ladies and gentlemen, oops,
let's take a few questions, and I'm going to start
with a Peace Corp volunteer in Tonga.
Adkins Trout [phonetic] has a question for Reed Hastings.
Let us please go to the question from Tonga, here is Adkins Trout.
>> Elaine Chao: Oh my God, that looks great!
>> [Inaudible] Hi, my name is Adkins Trout,
and I'm a Peace Corp volunteer here in Tonga.
I work in the education sector,
and my question today is for Reed Hastings.
In a world where the gap between the rich
and the poor is rapidly widening every day,
what do you think are some of the ways that service work can be useful
in helping privileged people
in the developed world better understand their peers
in the developing world?
Thanks.
>> Reed Hastings: Well, in the world-wide basis,
actually inequality has sharply declined over the last 30 years.
We've got many, many fewer on a global basis and poverty
than we've ever had thanks to the benefits of trade and of all
of the international work that everyone is doing.
But to get to the question, which is how do you create more empathy
and awareness, some of that is definitely through entertainment.
Some of our shows, like Three Percent coming
out of Brazil is an amazing show about elites
and the meritocracy and very insightful.
Another of our shows, Orange is the New Black, is set here in the U.S.,
but it's a sector of the population
that very few people have exposure to, women in prison.
So often entertainment is really what opens people's hearts
and gets them to connect in what we're doing.
>> Ann Compton: Wonderful.
We have a question from the University
of Hawaii for Secretary Chao.
Victoria Cuba.
We have that question coming--
>> My name is Victoria Cuba.
I am a junior at the University of Hawaii
at Manoa studying journalism and digital media.
My question is for secretary Chao.
As the first Asian American woman to be appointed
to the President's Cabinet and as a former director of the Peace Corp,
what is the one inspirational thing you would like to share
with other women of minority looking to serve others?
>> Elaine Chao: Have confidence in yourself, don't be afraid, explore.
I mean when I was growing up, I knew so little about mainstream America,
but I had wonderful parents, a wonderful family, and they imbued
within me a tremendous gift, and as I mentioned earlier,
that was the gift of curiosity.
My parents, you know, sacrificed so much to bring us to America,
and even though they could not envision what futures lie ahead
of their six daughters, there were six of us, they were confident
that this country will offer them opportunities
that they cannot imagine but that they knew existed.
>> Ann Compton: You were the eldest of six daughters as I recall.
>> Elaine Chao: Yes.
>> Ann Compton: Does the eldest have a special responsibility
or get special pressure?
>> Elaine Chao: Of course.
As Asian American families, I'm the one in charge,
and I take care of everybody.
I don't know whether my sisters will all agree that I'm the one
in charge, but I do take care of everybody.
>> Ann Compton: We'll do one more question
from the University of Hawaii.
This one is for Reed Hastings, and the question comes
from a student, Tyler Gentile.
>> Aloha. My name is Tyler Gentile.
I'm a senior at the University of Hawaii
at Manoa studying communications.
My question is for Mr. Hastings.
How does your experience abroad in the Peace Corp attribute
to your success as an entrepreneur?
>> Reed Hastings: I think the experience abroad has helped me
tremendously in terms of empathy in connect with people
that you didn't grow up with, and fundamentally in business
and communications, it's trying to get out of your own skin
and to understand how a message might be received as opposed
to just what you're saying.
And so you get a lot of practice
with that being a high school math teacher in rural Swaziland.
>> Ann Compton: I would like to open up the floor now to questions
from the audience here in Washington as well.
I see a couple of hands going up, two or three over here,
and we have a microphone coming down the-- good evening.
Thank you for joining us, and speak right up.
>> Yes, good evening.
I have a short question for secretary Chao and for Mr. Hastings.
Secretary Chao, you mentioned public private partnerships.
Would you be open to them in passenger rail as well?
And to Mr. Hastings, do you see there being I guess some the without
or three skills that you took from being that math teacher in Swaziland
that you say you use every day in your current work?
>> Elaine Chao: I'm so sorry, I didn't hear the question.
Would I be open to what?
>> Public private partnerships in passenger rail,
like long distance passenger trains and the like.
>> Elaine Chao: I think that will be very interesting to explore.
>> Great. Thank you.
>> Reed Hastings: And the skills, I think, you know,
are really what you learn in teaching is classroom management,
public speaking, some of those skills are some of the most useful.
>> Ann Compton: Public speaking.
Get that students.
I don't see a microphone on this--
oh yes, please go find someone over here, and we'll get a microphone
to the next question over here.
>> Hi, hello.
Thank you, Madam Secretary and Mr. Hastings for coming to speak.
My question is about if you think that there is a trend
in public service towards or for the privileged,
and to give some context why I'm asking this question is we see,
you know, on Capitol Hill, many internships are,
they don't offer a stipend let along like the metro stipend,
and even within the federal government, if you try to apply
for an internship, many of those offered do not offer any kind
of an assistance or even a metro stipend.
And so my question is, you know, Madam Secretary, you had mentioned
in the Peace Corp that there are barriers because some people cannot,
you know, work for free especially full-time hours,
and so what are your thoughts on this, and how can we fix it
because obviously from both of you speaking
that public service is very important,
but there are economic barriers, and it kind of sounds
like we've given some people, you know, the vehicle and the key,
but there's no actual gas in the car to,
you know, do public service, so--
>> Ann Compton: Practical question.
>> Elaine Chao: I'm not so negative.
I really think this country has incredible opportunities,
and what I encourage in young people and in parents is to believe
in the goodness of this country and to find, be resourceful
and find different ways to have different experiences.
I think there are very few people, like myself,
who came to this country with very, very little, but I was armed
with the most wealthy of assets, and that is a sense of who I am,
and I was also fortified by the love of my family.
Armed those two tremendous treasures, that gave me the courage
to out and explore and do all sorts of things.
So I was on scholarship during my years in college.
Then as our family situation got better, I gave the scholarship back,
and now my family establishes scholarships for others.
So I think the most important thing I would say is never give
up because there's
so many philanthropic organizations in this country.
I was head of United Way.
I was director of the Peace Corp. When I was head of United Way,
I never felt that I was begging anyone for money.
It felt that I was giving them an opportunity to participate
in the ground floor on something bigger than themselves,
more important than themselves.
There's so many generous benefactors who want to help,
and so there are many ways you know to connect those in need with those
who want to give, and that's part of the function of the social sector,
the volunteer sector, so I just really encourage people, number one,
not be afraid, because when I first came to America, if anything,
if I can something to the young Elaine Chao,
it would be don't be afraid.
There are so many people who want to be of help.
So [inaudible] yourselves, find what you love to do, and go out
and help find others who can help make that happen.
>> Ann Compton: Could you add to that Reed?
>> Reed Hastings: I think that was a great answer.
>> Ann Compton: If you don't have the resources,
how do you go find them?
>> Reed Hastings: I don't have anything to add to that one.
>> Ann Compton: Okay.
We have a microphone right here.
I'll get to you shortly.
Yes? Can you stand and thank you?
>> Hi. Thank you for this informative panel.
My name is Contesa Verbon [phonetic] from the New York Times.
I'd like to ask the panelists, how do you make Peace Corp relevant
in view of [inaudible] has Peace Corp withdrawn from other countries
that are involved in extremism.
>> Elaine Chao: I believe the acting Peace Corp director is here.
I hope to see her.
I have not seen her yet.
The Peace Corp is in so many different countries.
>> Ann Compton: Yeah, please stand.
>> Elaine Chao: You should get up and answer this question.
>> Ann Compton: Please stand, thank you [inaudible].
[ Applause ]
>> Elaine Chao: Peace Corp is involved
in so many different countries, and I think in an international world
in which we are in, Peace Corp volunteers
who understand other cultures, who understand America,
can be great bridges of understanding
in an increasingly complicated international world.
>> Ann Compton: Find her afterward.
We have another microphone.
Yes, right here.
Please stand.
>> Hi, my name is Liz, and I was inspired by my Peace Corp service
in Morocco to start something called Corp Africa [phonetic],
which is Peace Corp for Africa.
And they are so proud to be, they're inspired by Americans,
but they love their countries.
And I would be so honored to pass along your advice to them
as they try to create a service, a cultural service
in [inaudible] countries.
>> Elaine Chao: Thank you.
>> Reed Hastings: Are you asking for advice?
I think what you are doing is great, and it's emblematic of what one
of the impacts of the Peace Corp is, which is changing the volunteers
so that when they come back to the U.S. that they're a voice for all
of these kinds of efforts.
So it's great, thank you.
>> Ann Compton: We have a microphone over here,
and then I promise I'll get it down here to you.
Yes, thank you.
>> Hi, Secretary Chao, my name is Jen-tu [phonetic].
I'm very proud of you as an Asian American
to serve our country for so many years.
Thank you for doing that.
I brought my daughter, 13 years old, to get inspired.
I myself came to the country 22 years ago,
and I went to [inaudible] leadership program in Montgomery county,
Maryland, and I found very few immigrants, first-generation,
that's how I call myself, to be in those leadership programs and offer
to do a certain level of public service.
And I still find myself, right now I dedicated myself to,
I run a small business but try to encourage community
to participate more in the social and political and political activity
in the United States to be 100 percent American.
But I found myself very challenging to change the mentality of people
like me to be fully participate in the society because they always say,
hey, you know, maybe my language
or maybe my culture is not fully adapted to the country.
So what is your suggestion to the first-generation Americans
like myself, to be able to fully participate in the American life.
Thank you.
>> Elaine Chao: You know, I understand their plight very well
because when you're first generation, I'm first generation,
you worry about survival.
You just want to have financial security.
So for a lot of these first generation their first priority is
to be able to be financially secure and take care of their families.
I am confident that as their financial situation gets better they
will become more and more integrated
and take a larger role in mainstream America.
I think as their children becomes better assimilated
that they would take a larger and larger role.
So I complement you for your efforts.
I want you to kind of continue because I think it's important,
and I have faith and hope
that as people get more financially secure they are turning out.
But then in the meantime I ask them also to get involved
in their local communities.
So for my parents, my mother didn't speak English, it was very,
they were very active in the Chinese American community,
and I thought that was important as well.
>> Ann Compton: Thank you for that question.
We have one over.
Hi.
>> Hello. I have a question for Secretary Chao.
You mentioned that when you entered the Peace Corp you wanted
to bring the diversity of American into the Corp
such as recruiting people from different ethnicities perhaps,
perhaps some different economic statuses as well.
What about the diversity of age.
Lillian Carter of course was famous for going to India
when she was in her late 60s.
How common is that, and of course there's life-long learning,
but there's also life-long teaching.
And many of our mature older people do have the time
to volunteer for the Peace Corp.
>> Reed Hastings: It sounds like we've got a new volunteer.
>> Elaine Chao: I think that's a great observation,
and I think Peace Corp, again the acting Peace Corp director is here,
Peace Corp has always had a certain percentage of more mature citizens,
but I will point out that Peace Corp volunteers work in very,
very difficult positions.
And so in some of these localities that the health needs
of someone who's more mature becomes more important, and the remote areas
of Peace Corp volunteers are assigned,
and sometimes the lengthier access
to healthcare facilities could be a factor in recruiting more
of more mature Americans.
>> Ann Compton: I don't know what the current numbers are,
but I expect during your tenure--
>> Elaine Chao: Sorry.
It's hay fever, not the cold.
During your tenure, the number of retirees or senior Americans
who had the time to devote for that was a small percentage of this?
>> It was about 10 percent usually.
>> Reed Hastings: Can I ask the acting Peace Corp director.
Please, yes.
[ Inaudible Comment ]
>> So my name is Sheila Crowley.
I'm the acting director of the Peace Corp. And a couple
of points on the diversity.
I just want to point out that we have a made amazing strides
in representing the face of America, and 36 percent
of our applicants are now ethnically,
represent as ethnically diverse, and what we call our onward strength,
meaning the volunteers in the field, is about 28 percent
up from 14 percent since 2010.
So were making really great strides,
and we have good strategies, and it's working.
In terms of age diversity, which we also recognize as a need,
it's only about seven percent of 50 plus, but we have a program
for both called Peace Corp response
where our short-term targeted project based assignments
that are sort of tailored to people with experience
and generally those are older folks.
So we are very open and welcoming to people who are 50 plus.
>> Ann Compton: Let me ask you two quick followups.
When you talk about a short-term targeted program,
that might be very, very attractive to somebody who is just about to,
you know, to retire from workforce but doesn't want to sit home.
Are you talking about two or three weeks, five or six months,
or does each project have a different character?
>> So it depends on the project and the country and the need, but three,
six, nine, twelve months, and then actually I do just want to point
out that our, I think our oldest serving volunteer just left Morocco.
She's 85 years old.
>> Elaine Chao: Wow.
>> Reed Hastings: Awesome.
>> She's pretty amazing, and I was a country director,
and my oldest volunteer was 80.
And that also sent a powerful message to our partners in the field
that we were never too old or young to serve.
>> Ann Compton: And may I ask you one other question
which had come in, which had come
in from a Hawaii student asking how can you, what can you say
to minorities and nontraditional volunteers to encourage them
to go ahead and explore the possibility of a Peace Corp service?
>> So the first thing I would say is talk to a recruiter,
and we have recruiters around the United States,
but the other thing I would say is I think
in the past Peace Corp would often be sort of viewed as something
that you sort of did after college to get away
and to have a great experience,
but you were really putting your career on hold.
I think Peace Corp now is a career accelerator.
It always has been, but we've really sort of in the 21st Century
with the Internet and all the different projects
that volunteers are doing, there's incredible benefits in terms
of leadership development, flexibility, adaptability,
all the things that were mentioned, and then we have benefits.
We have a scholarship program
that return Peace Corp volunteers can apply to for graduate school
after Peace Corp. It's called the Fellows program.
And then we also have a readjustment allowance
that helps them get started when they reenter the United States.
So we have lots of benefits that would serve them.
>> Ann Compton: Thank you very much.
>> Sure.
[ Applause ]
>> Ann Compton: I think we have time
for one more question from the audience.
Yes, you've been very patient waiting.
Thank you so much.
>> Thank you so much.
Glenn Bluehorse, president of National Peace Corp Association,
and I served in the Peace Corp in Guatemala in 1988 to '91.
Secretary Chao, thank you for your decades of public service
and national service and Reed for your service in the Peace Corp
and elsewhere, and you are very inspiring,
and this is certainly an evening of inspiration and for service.
As a matter of fact, thanks to the great recruitment process
that Peace Corp has now, over 20,000,
sometimes close 25,000 individuals are applying to serve
in the Peace Corp, but with funding for only 7000 volunteers
at any given time, thousands of individuals, American citizens,
young global citizens, young citizens who would like to serve
in the Peace Corp don't have that opportunity.
What can with do about that?
And the question is for either or both of you.
How can we ensure that those Americans have the opportunity
to serve?
>> Reed Hastings: Why I think what's been amazing about the Peace Corp is
that it's very, I have the numbers approximately
from 2500 to 5000 down to four.
I didn't know it was up to seven now and that it's been
over 50 years quite a stable program.
So you wouldn't want to grow it too quickly.
I think you might see a whole number of side effects of that,
and on balance, it's been incredible bipartisan support
in good and bad budget times.
The funding's been really reliable compared to many federal programs,
and so I think we should also just be positive about what we've got
in the Peace Corp for the budget.
>> Elaine Chao: Can I just go back to the question,
one of the previous question was asked.
I think it's also important, again,
speaking from the Asian American perspective, you know,
for us I think it's really important that we help our parents,
and I say this to young people.
Their parents may not understand what Peace Corp is all about.
So for these young people,
who at least in the Asian American community, you have to kind
of convince your parents that this is a good path forward.
And so I would encourage young people to kind
of explain what Peace Corp is as they make this decision, you know,
to those around them, so that they understand
and will support that decision.
>> Ann Compton: As a moderator, I'm going to take the opportunity
to not ask the last question.
We have one more videotaped question from a Peace Corp volunteer,
who is in Guatemala, and let me introduce now Susanna Gonzales.
>> Hello, my name is Susanna Gonzales.
I'm a Peace Corp volunteer
in Guatemala working on youth development.
My question is for both secretary Chao and Mr. Hastings.
How do we make opportunities to serve an organization
such as the Peace Corp more assessible to those who come
from disadvantaged communities in the states?
>> Ann Compton: Well, we have touched on this,
but let me give both of you a chance to sum up your thoughts.
I love the fact that she's on a rooftop with the horns--
>> Elaine Chao: A dog--
>> Ann Compton: With the dogs barking
and the true Peace Corp experience.
If you could sum up how you think the skills that you have been able
to learn from not only the leadership
but in business would translate into bringing some
of those less traditional volunteers into--
start with you, Secretary Chao.
>> Elaine Chao: I think Rick needs to answer this because Rick is
so extraordinarily successful, and people don't think
about the transition from Peace Corp into the business sector,
so I think you would have a lot of encouragement to offer.
>> Reed Hastings: Yeah, in answering our volunteer's question,
the Peace Corp in the last 10 or 15 years has made a big effort in terms
of diversifying, and you heard some of the numbers,
and so I really think we're on the right course, you know,
as finding great role models, where, you know, it's not just white men
and white women, you know, talking about how great the Peace Corp was
because people, you know, follow the role models that they see.
And so as we have more volunteers like Susanna, I think it's natural
that it's spreading and so I think it's a really big success.
>> Ann Compton: Last word?
>> Elaine Chao: I think that the life skills
that Peace Corp volunteers learn is very helpful and very applicable
to all aspects of life and also in any chosen occupation or career.
The qualities of flexibility, curiosity, and being resourceful.
I mean these Peace Corp volunteers are thrown into pretty interesting
and unexpected circumstances and situations,
and they have to learn how to adjust and be problem solvers.
>> Reed Hastings: We're going to get you back
as a second term Peace Corp director.
You have such passion for it.
>> Elaine Chao: I'll go back as a Peace Corp volunteer.
>> Reed Hastings: A volunteer next.
Okay.
>> Ann Compton: Thanks to the internet world, we live in a world
where we all think we know much more about the world than we used to,
but there's nothing like boots on the ground and living
within another culture to not only appreciate what they are going
through but what the United States has in terms of values, standards,
business, practices, and human-to-human contact
that really makes it exceptional.
Thank you so much, Secretary Elaine Chao, Rick Hastings of Netflix,
and thank you all for joining us.
>> Elaine Chao: Thank you.
[ Applause ]
>> Edward Widmer: Thank you all so much.
What a wonderful panel.
We're deeply grateful to Secretary Chao and Reed Hastings today.
They came a long way to be here tonight,
and we're grateful to Ann Compton also.
We're always grateful to Mrs. Inouye and the Daniel K. Inouye Institute,
and we're so happy that we had the students in Hawaii
on the two campuses and the many Peace Corp volunteers
around the world.
We couldn't see all of you, but we felt your service and your idealism,
and we're inspired by you.
The Kluge Center and the Inouye Institute will be putting forth two
more programs in this series over the next two years.
Please stay in touch with us via email or social media,
consult our website, and once again thank you so much for coming out.
Good night.
>> This has been a presentation of the Library of Congress.
Visit us at LOC.gov.
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