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Male Athlete of the Week: Cameron Roberson - Duration: 1:38.GARCES SENIOR CAMERON ROBERSON
IS USED TO THE BIG
LIGHTS.
NATS
FROM HIS TIME ON THE GRID-
IRON--TO HIS TIME ON THE
TRACK--THIS WEEK HE FINALLY
PICKED UP SOMETHING HE'D
BEEN CHASING FOR FOUR YEARS.
"A WEIGHT WAS LIFTED OFF MY
SHOULDERS."
AT THIS WEEKEND'S VALLEY
CHAMPIONSHIPS-
ROBERSON PULLED AWAY IN THE 200
METER TO EARN THE
TITLE--FASTEST IN THE VALLEY.
"THAT'S WHAT YOU'RE CHASING WHEN
YOU
WALK INTO HIGH SCHOOL IS A
VALLEY CHAMPIONSHIP AND WHEN I
FINALLY
ACHIEVED MY GOAL I WAS JUST
RELIEVED."
WHILE THE RELIEF COMES FROM
FALLING SHORT AT LAST YEAR'S
TITLE--3RD YEAR COACH JESSE PENA
SAYS IT WAS EARNED WITH A
DIFFERENT MINDSET.
"YOU CAN SEE THE RELAXATION IN
HIS
FORM WHEN HE RUNS. YOU CAN TELL
HE RUNS WITH MORE EASE THAN HE
EVER
HAS."
IT WOULD BE EASY TO ASSUME IT'S
ALWAYS BEEN A PASSION
PROJECT--BUT IN THE SPRING OF
HIS SOPHOMORE YEAR...
"
I CAME OUT FOR TRACK AND I FELT
LIKE I WAS MISSING A LOT OF
FOOTBALL SO I
TRIED TO QUIT."
"I TRIED TO TALK TO HIM, HE
DIDN'T REALLY
WANT TO LISTEN ABOUT IT CAUSE HE
WAS TOO INTERESTED IN THE
FOOTBALL."
WHILE HIS INTENTIONS MAY HAVE
BEEN GOOD--COACH GASS QUICKLY
PUT THAT IDEA TO REST.
"IT'S EXTREMELY IMPORTANT TO
HAVE
OUR BEST ATHLETES CONTRIBUTE TO
AS MANY PROGRAMS AS THEY CAN. AS
FAR AS
WORD FOR WORD I DON'T REMEMBER.
ALL I DO KNOW IS IT WAS
UNACCEPTABLE FOR
HIM NOT TO RUN."
THE REST--OF COURSE--IS HISTORY
AND NEXT WEEK CAM
WILL HOPE TO WRITE A LITTLE MORE
AT THE STATE MEET.
"I GO TO WIN. REALLY I WANT TO
GO AND RUN
A BETTER TIME THAN I DID AT
VALLEY SO IF I GO AND CAN RUN A
BETTER TIME I THINK I
SHOULD DO WELL."
CAM YOU GRADUATED A WEEK AGO BUT
YOU KEEP COMING
BACK BECAUSE THAT'S WHAT HAPPENS
WHEN YOU'RE THE
FASTEST IN THE VALLEY--BEFORE
YOU HEAD OFF TO STATE--HERE'S A
PLAQUE PROVIDED BY KERN
TROPHIES--YOU'RE OUR CARL'S JR.
STUDENT ATHLETE OF THE WEEK.
STEPHEN HICKS--23ABC SPORTS.
COMING UP NEXT.. MAKING A
DIFFERENCE BY GRANTING
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Domain Name Issues? Here's How To Resolve Them - Duration: 4:35.You can be right or you can be effective, but you can't be both.
Here's how to resolve your issues in the domain name industry.
About once a month I get a phone call or email from someone in the domain name industry asking
for my help to be an intermediary in an issue they're having.
Either a transaction didn't go the way they anticipated, they feel like they've been wronged,
or they think someone is ripping them off.
Let me first say that I feel your pain.
We've all been in the same situation.
It's frustrating.
It's sucks.
You might even feel like the world is against you.
But you also need to understand that there are two sides to every issue.
You contacted me to tell me your side of the story, but what you have failed to do is understand
the other party's side of the story.
No issue can be resolved without both sides clearly communicating their issues and then
rationally discussing possible solutions.
So while I'm honored that you think I may be a voice of reason in the industry, that
I can communicate clearly, that I can organize ideas, and that I love to help people, I'm
going to have to give you some tough love here...
You need to reach out and resolve your issue on your own.
Here are the steps to do so:
Step 1: Write your issue down as clearly and succinctly as possible.
Then go to bed.
Then wake up the next day, re-read it, and edit it to be even shorter and more clear.
Get your husband, wife, brother, sister, or friend to read it and give you feedback.
Then re-write it again.
You cannot resolve your issue until you can clearly explain your point of view and what
you desire, without emotion.
Step 2: Contact someone at the company you're having an issue with to communicate your issue.
For instance, I had a student that didn't realize that DNAcademy was a 12-month program.
She said I never communicated that to her before she signed up.
She emailed me directly, and I'm not going to argue the point -- the customer is always
right -- so I told her I'm sorry I wasn't clear enough, I clarified our current policy,
and then I extended her tuition to accomodate her needs.
Issue resolved.
If you're having an issue at a registrar, for instance, start with their customer support
organization.
You can find their support system on their website.
Step 3: Work your way up the organizational chart until you find someone who can resolve
your issue.
If support doesn't resolve the issue to your satisfaction, ask that your issue be escalated
to the director of customer service.
If your issue still isn't resolved to your satisfaction, escalate it to the CEO.
Frank Schilling at Uniregistry is amazingly accessible and receptive and -- regardless
of what the nay-sayers tell you -- he cares and wants to resolve your issue.
The same is true for others in the industry.
Tobias Flaitz, the CEO of Sedo, is amazing.
And while you're not likely to get a response direct from the CEO of GoDaddy, they do have
fantastic employees that attend in-person conferences and are active on discussion forums
like NamePros.com.
Joe Styler and Paul Nicks are two people that come to mind that solve problems.
Step 4: As a last resort, if your issue still isn't resolved to your satisfaction, then
let your money do the talking.
Take your business elsewhere.
Only the businesses that are customer focused, that are dedicated to customer success, are
going to win.
If you've suffered a financial loss, then take the other party to court.
You can file a small claims court case for around $100, or you can hire an attorney to
help you resolve your issue.
A link is below to some recommended domain name attorneys.
(http://www.domainsherpa.com/domain-name-attorneys/)
Finally, reaching out to industry bloggers and news sites should be your last step if
you can't resolve your issue to your satisfaction and you don't want others to experience the
same results as you.
My wife always tells me that I can be right or I can be effective, but I can't be both.
Though it's harder than complaining, I prefer to take the high road and try to work out
an effective solution.
If you have an issue, the key is to start with yourself, clarify the issue, communicate
clearly with the other party, and earnestly try to work it out.
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