This is the Grow My Clinic Podcast by Clinic Mastery, where we help you deliver
amazing client experiences to grow your clinic. We are your hosts today, Jack
O'Brien and I have with me, Ben. Hey, Jack! Great to be on board. Today on the
podcast, we're talking about how you can get your team on to a Asana. Fantastic. So
we're gonna go deep on implementation of Asana which is a fantastic tool. You
can hear about it on one of our other episodes, if you search back through our
library. So, Benny give us a give us the headlines, what are we gonna learn, what's
the takeaways from this podcast episode? The key is that you have got to use it.
If you don't use it, how can you empathize with your team's questions or
concerns. So you've got to use it, you've got to understand a very simple
distinction of how to roll it out, a sequence and order of how to implement
it, and then really how to manage it and make sure that it's being used. Great!
Alright, let's go straight in. Let's get nice and deep, so, tell me about
getting your team on board. How do we do that?
Number one, as we started with, if you use it first, you're going to understand it,
you're going to go through the same challenges that your team do because
it's new for you as well. You're going to be able to empathize with their
questions or concerns about - "hey, it's a new place for me to look during my day
or I don't know how to do that functionality." I think the nature,
Jack, is that a lot of people in the team will tend to avoid it early on
because it's unfamiliar. So, you've got to use it personally and you've got
to iron out the creases and learn how to do it. And really the key for
implementing any change in your clinic in your business, when you've got a team,
is that they're always thinking, well - "hey what's in it for me? how is this actually
benefiting me and my role?" Otherwise, they just see it as more work. I'm sure you've
seen that across the board, Jack, with big teams especially. Oh, absolutely, you've
got to paint a picture of why it's relevant for someone to change what
they're already doing because the truth is most of their teams, think they're
doing a fantastic job and probably they are. So, we need to communicate the
benefits as to why they might change that, add something in, subtract. And I
think, Ben, you touched on something really important there around. Clinic
owners taking responsibility for the changes that they want to
bring into their clinic. Unfortunately, you can't just abdicate all
responsibility and you need to be the chief evangelist of some of these new
changes. Now, that doesn't mean you need to be you know the the technical expert
or the web developer or the Asana guru but you need to lead the way by
investing yourself into these into these apps and tools and technology. So, okay, so,
we've got to learn in ourselves, we've got to make sure our team understand
what's in it for me. Ben, what is the best way to communicate to your team?
How do you do the pitch? I absolutely love sitting down
with a piece of paper or you're typing on your computer and literally write out
bullet points of why this is going to benefit your team so that when you go to
deliver that verbally or whether it is through an email, it's written, that
you're clearly articulating what's relevant, what's important, what's
going to benefit them. If you haven't seen the resource, the incredible TED
talk by Simon Sinek, which is about the golden circle, just google that Golden
Circle by Simon Sinek. He shows a method: the why, how, what, which is just amazing
for communicating any change. I think if you start with why it's important, then
you talk about how you're going to do it, and then specifically you end with the
what. What specifically does this look like? How does this play out on a daily
basis? That is a great method to use when you're implementing any change and
especially new tech, new stuff, that's maybe got a few features, a few bells and
whistles that can scare people to begin with. The why-how-what method by Simon
Sinek is amazing. Yeah. I hundred percent agree, it has changed my outlook and the way I
communicate. It really has transformed the way I communicate. So, if you're
taking notes or you're interested in the show-notes from this particular podcast
episode, you can head to www.clinicmastery.com/podcast002
and we've got some practical ones here that you can write down or you can
grab from the show notes. So, why is it important that your team might take up a
platform like Asana. They need to know what to do and when to do it. They might
need to know what their teammates are doing. How important is it that everyone
knows what page someone else is on, so that your team can collaborate and
communicate on one another's role. You can track progress of tasks or
projects and your team can delegate, if they need help, you can manage workloads
amongst your team. And most importantly, for you as the clinic owner, your team
don't need to ask you what to do every day, or maybe they'll ask you every day, and
they don't need to wait for your reply. You're busy, you've got a lot on your
plate and you need to be focusing on things that are important, not just the
urgent things. So, that's some of the reasons why you might implement Asana or
how you communicate that 'why'with your team. Ben, back to you, what are
some of the practical things that your team need to do when they're getting on
to a platform like Asana? One of the keys is that they've got easy access and
asana is a beautifully designed app that you can use on your phone. It's really
easy Chrome or Internet browser extension that you can have on your
computer. And the key to implementing and using it is that on a daily basis, when
you clock on in the morning or whenever the shift begins for that team member,
they open up Asana immediately and that's where they go to to find out what
do I need to do today, to make sure that everything keeps on, moving on, that we
create the progress that we need to. So, it's really fantastic. So,
reinforcing that rule is really important that it's just part of your
job when you open the front door you turn on your computer and you have a
certain set of tabs open. Is that correct? Absolutely. Fantastic. And so as the
clinic owner, you then need to be reinforcing that by making sure when
people ask you "what do I need to do ?". You need to point them back to Asana. Always
need to point them back to the hub of where your tasks live.
Fantastic, Ben, that's been really helpful. If you got anything else to add
on implementation for Asana. I think the old adage that 'what gets measured, gets
managed' and often what we see across the board is that when a clinic owner wants
to implement something new which will be really valuable, they tend to implement
it and they do it good for seven to ten days and then they leave it and they
think "oh, it's all done, it's all set." You've got to give yourself maybe six to
eight, to twelve weeks, depending on the size of your team, to check in with them
refine it, make sure it's being used, ticked off in Asana, you've got great
tracking there, so you can see if things are literally being ticked off on a
daily basis. So, give yourself some time, it doesn't have to be done overnight.
Fantastic. And also reinforcing good behaviors or potentially negative
behaviors is a really important one in our clinic. And we've seen it across a
number of other clinics incentivizing 100% at Asana adherence - is a really good
team challenge to essentially gamify the low-level tasks of your clinic. And you
know you're aiming for 100% here. Asana has got all these fancy features, Ben,I'm
sure you've seen. If when you tick off a few tasks in a row, randomly, you'll get
this flying unicorn across the screen and it's a KPI or what we
call CEI, clinical excellence indicator, to make sure that your team is regularly
checking off 100% of their tasks. We have essentially done for you task list for..
You can copy and paste from inside our business academy. There are clinic
mastery members, have direct access to with inside, the learning portal. And we
trust it has been really helpful for you, making sure you understand, that your
team understands, that you can communicate the why behind the platform,
and then the specifics of implementation, downloading it from the iTunes Store,
downloading the chrome plug-in browser and making sure your team are
incentivized to check it every single day. Ben, that's fantastic, I love Asana
seems like you do. Oh, it is an absolute game changer. I
used to have post-it notes everywhere, plus, I would have a whiteboard with all
my things there to do. And you know what, things would get missed, they wouldn't
get done, and things that I could have got other people that help me with, they
sat on my whiteboard when you can delegate so easily through Asana. It's a
game changer. It really is so. We trust this podcast
episode of Grow My Clinic has been helpful for you. The next steps for you
are to ahead to the show notes at www.clinicmastery.com/podcast002,
you can also head to the iTunes Store or the Stitcher Store and
subscribe to the podcast so that you're notified every time a new episode is
released. And for those who are interested and serious about taking
their clinic to the next level, make sure you sign up for the free Grow My Clinic
online course on our website, the clinicmastery.com, that resource is a game
changer for you. We trust this has been helpful. We look forward to hearing from
you, with your reviews on iTunes and Stitcher. Thanks for tuning in and we'll
look forward to coming to you from another podcast episode really soon.
This is the Grow My Clinic podcast by Clinic Mastery, where we help you deliver
amazing client experiences to grow your clinic.
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